Our Business, Ordering and shipping policies explained……….

We attempt to ship your order as soon as we receive it; as long as we have the item(s) in stock you will receive them within 3 days.  We will also confirm payment details prior to any purchases being dispatched. 

We send all items out ‘recorded’ or ‘signed for’ delivery, so as to gain a signature for each and every item.  Delivery method is usually determined by parcel weight; unless specific arrangements have been made prior to purchase.  Where we do not have available stock, you will be called and advised of our best delivery time.

Returns

Customers often ask what our return policy is.  We aim for complete customer satisfaction.  If you are not completely happy with your purchase, we want to hear about it.  Let us know if something is wrong and we will do what we can to make it right.  We aim to replace all faulty items within 24 hours of delivery.

All items returned will be subject to checking by our returns process.

How do we do it?

We are often asked how we can offer such great products, at such competitive rates.  No, the items listed are not seconds / faulty / discontinued / rejects.  Simply, we have lower overheads than the majority of dealers, and are able to pass on these savings to YOU.  This is a very simple but very effective trading policy that we aim to adhere to. 

No compromise on quality or service will be accepted by us, ever.

If you have an immediate enquiry or if you'd like to join our mailing list for updates & special offers, you can e-mail us through the link below:-

securesmart@btopenworld.com

Alternatively, give us a call on 07968 029583